Tier 2 · Office Assistant
The back-office bench for solo operators who answer their own phones.
An AI receptionist, missed-call text-back, appointment reminders, and review requests — wired into the CRM you already run and handled by an operator. Built for shops where every missed call is a missed job and every no-show wastes a morning.
Feature
AI receptionist
Answers every call in your voice so a ringing phone never goes to voicemail and loses the job. The caller hears your shop name, gets their question answered, and lands on your calendar — without you picking up.
How it runs
- Live call answering in your shop voice, trained on your service list, hours, and zip coverage
- Caller intent captured and routed straight to your CRM with name, number, and job type
- After-hours calls handled on the same script as the ones that ring at noon — no two-tier service
What it produces
- Every ringing phone becomes a conversation — not a voicemail a competitor picks up the next morning.
Feature
Missed-call text-back
Fires a text within seconds of a missed call so the lead doesn't dial the next shop. The window between a missed call and a booked competitor is shorter than most owners think — this closes it.
How it runs
- Text fired within seconds of a missed call — before the caller opens a second browser tab
- Message written in your voice with your shop name so it reads like you, not a robot
- Conversation continues via two-way SMS until the lead is booked or opted out — no dead threads
What it produces
- The lead who didn't reach you stays yours — a text in under a minute beats a callback in an hour every time.
Feature
Appointment reminders
SMS the day before each appointment so the slot you held actually shows up. A no-show costs you the job, the materials you staged, and the next customer you pushed to fill that window.
How it runs
- SMS reminder fires the day before, synced off your CRM calendar so nothing is missed
- Reschedule link included so a conflict resolves by text instead of a morning phone tag
- Confirmation reply logged back to the job in your CRM — you see which slots are confirmed before 8am
What it produces
- No-shows drop and the slots you held stay full — every morning starts with a confirmed schedule, not a guessing game.
Feature
Review requests
Sends a five-star request the day the invoice clears while the job is still fresh. Waiting a week to ask is waiting until the goodwill cools — this asks at the right moment, automatically.
How it runs
- Review request fires the day the invoice clears, triggered off your CRM — not a manual send
- Direct link to your Google Business Profile so the reviewer lands on the right page in one tap
- Suppression on recent reviewers and known complainers — the ask goes to the customers worth asking
What it produces
- Review velocity lifts without chasing it manually — the ask goes out at the right moment, every time.
Who it fits
Solo operators and small crews who need the back office to run itself.
You're answering calls between jobs, forgetting to ask for reviews, and losing the occasional appointment to a no-show that never texted back. The Office Assistant bench handles the calls, the reminders, and the review asks — so you're running the crew, not the phone.
- One to five trucks with no dedicated office staff or after-hours coverage
- Missed calls going unanswered long enough that the lead phones someone else
- Review requests going out late — or not at all — because nobody remembered to send them
- No-shows eating a slot you could have filled with a reminder and a reschedule link
- A CRM already in use (ServiceTitan, Housecall Pro, Jobber, or GoHighLevel) — no swap required
Next step
Two paths off this page.
If you're still weighing benches, line the Office Assistant up next to Lead Capture, Growth System, and Fractional Operations. If you've already seen the fit, book a discovery call and we'll come back with the numbers within one business day.