Plumbing
HQ Plumbing — the bench’s first live case study.
Every workflow HQ Growth Systems sells ran on HQ Plumbing’s dispatch board before it sold to another shop. What follows is the honest before/after — qualitative, no fake percentages — for missed calls, booked jobs, response time, and reviews. Bench is candid about what shipped, what didn’t, and what’s still tuning.
Before / after
What the bench changed for HQ Plumbing’s dispatch board.
Four caveats before you read the grid: every value below is qualitative, not a count — there are no fabricated percentages on the bench. Where a workflow is still tuning, we say so.
Missed calls
Routed to voicemail after hours and during the second truck roll-out.
Same-minute SMS fires on every missed call from our forwarding number — live on HQ Plumbing since last quarter.
Booked jobs
Manual call-back on the next business day, only when the dispatcher was at the desk.
Lead captured by the AI answering layer, dispatched into the same CRM the trucks already use; emergencies route to the on-call tech.
Response time
No defined after-hours SLA. Voicemail cover only.
Second-ring pickup, 24/7, in our shop voice. After-hours is no longer a coverage gap.
5-star reviews
Not requested systematically.
Post-invoice SMS ask wired to the same CRM — shipped, still tuning the timing before we sell the playbook.
Workflows installed
What we wired in, in the order we wired it.
AI answering picks up every HQ Plumbing call — by the second ring, 24/7, in our shop voice. The dispatcher used to miss after-hours rings on the nights the on-call tech was on a job; the AI picks up now, captures the lead, and routes emergencies straight to the on-call tech’s phone.
Missed-call text back was the second system we went live with. Every unanswered call fires a same-minute SMS from our forwarding number with a booking link — no lead sits in voicemail overnight. Lead loss stopped being a line on the dispatch board once the text back shipped.
Scheduling and review requests close the loop. Office Assistant put ServiceTitan on the same dispatch board the trucks already use; the post-invoice review ask is wired up but still tuning the timing — we won’t sell a playbook we haven’t run.
“I didn’t want to sell something I hadn’t run. So we ran it. Three systems are live on the trucks today, the fourth is in tuning.”
Run the same bench on your trucks
See if the bench fits your shop.
Tell us your truck count, your after-hours coverage, and your missed-call rate — we’ll come back within one business day with the tier that fits, and tell you when none of them fits. No slide deck.